Health Alliance has appropriate security measures to protect your personal information on our systems. However, data transmissions over the internet can not be guaranteed to be 100% secure. Health Alliance cannot ensure or warrant the security of any information you transmit to us from our online products or services. For example, any email message sent to Health Alliance is susceptible to outside interception. In addition, employees throughout Health Alliance, as stated by business policies and procedures, may read email received by Health Alliance.
Your online account information is password-protected so that you and only you have access to this personal information. We strongly recommend that you do not divulge your password to anyone. Health Alliance will never ask you for your online password in an unsolicited phone call or in an unsolicited email. Also remember to log-out of your account and close your browser window when you have finished your work. This is to ensure that others cannot access your personal information and correspondence if you share a computer with someone else or are using a computer in a public place like a library or Internet cafe.
We suggest that you do not send any information via email that you consider to be private or confidential. If you wish, you may call our Customer Service Department at the phone number listed on the back of you member ID card.
Protecting Your Confidential Information
Protecting the privacy of information about your medical conditions and health is a responsibility we take seriously. We understand that your medical information is personal, and it is important to you that we keep it confidential.
The Notice of Privacy Practices describes the way we may use and disclose information about your health to carry out treatment, payment and health care operations and for other purposes as permitted or required by law. It also describes your rights and duties regarding the use and disclosure of medical information.
Health Alliance appreciates the opportunity to provide health care benefits to you and your family. In the course of providing these health plans, we must collect, use and disclose personal information. Information we collect is never sold to anyone, for any purpose, unless we receive your written authorization to do so.
Access to Information
As a convenience to our members, Health Alliance provides access to information, such as eligibility, claims and referrals/authorizations, via our website. Subscribers are allowed limited access to dependent child(ren) information via the website. For information not accessible through our website, please contact our Customer Service Department at the phone number listed on the back of your member ID card.
Hyperlinks to Other Websites
This website may contain hyperlinks to other websites. Please be aware Health Alliance is not responsible for the privacy practices of such sites. When leaving our site, we strongly recommend you review the privacy statements and disclaimers of each website you visit.